Refund policy

RETURN & REFUND POLICY We want you to be completely satisfied with your purchase.

  RETURNS We accept returns within 30 days of delivery, for unused items in their original condition and packaging.

 RETURN SHIPPING Customers are responsible for return shipping costs unless the item received is faulty or damaged.

 HOW TO RETURN To initiate a return, please contact us at queenofthenileincense'gmail.com with your order number and reason for return.

REFUNDS Once we receive and inspect your returned item, we will process your refund within 2 business days to your original payment method.

Original shipping costs are non-refundable.  

FAULTY OR DAMAGED ITEMS If you receive a faulty or damaged item, please contact us immediately. We will arrange return shipping at our cost and provide a full refund or replacement.